Article
Car service in Wangaratta
So, wherever you go, you can rely on the experience and knowledge of Woodward's Auto Repairs and Repco Authorised Service...
Read moreFrequently Asked Questions about Log Book servicing
To help you understand Log Book servicing and learn more about Woodward's Auto Repairs in Wangaratta, please read the questions and answers below:
At Woodward's Auto Repairs we get asked many questions about Log Book Servicing and general automotive servicing. Learn more by reading these questions and answers. If your question doesn't appear, then please contact us...
What is a Log Book Service?
Replacing filters and fluids as per the manufacturers recommendations, and carrying out a full visual inspection of the car to ensure maximum efficiency from your vehicle and minimise the risk of a breakdown, saving you money and keeping you safe on the road.
What happens if I miss a Service?
A minor fault can turn into a major repair. Having your vehicle regularly inspected by a qualified technician during a service ensures your vehicle is operating as it should be, and any minor concerns can be reported and resolved before it's too late. Modern engine oils are synthetic and have additives that can "go off"- putting extra strain on your motor, increasing fuel consumption and damaging key internal components. This in turn directly effects the hip pocket!
Do you have Loan cars and are they free?
No, Woodward's Auto Repairs do not provide Loan Cars.
Will I lose my New Car Warranty if I don't go back to the dealer?
Not a chance! You have the right to choose your vehicle repairer and help support local small businesses.
In fact, manufacturers are not allowed to force you to take the vehicle back to them for servicing although they imply it keeps your vehicle warranty intact. Having your vehicle serviced by an independent workshop like Woodward's Auto Repairs not only saves you money, but the whole process is more convenient without affecting your new car warranty at all. We have more information on this for you in our article. Please click here.
I have lost my Log Book, do I need it?
Not necessarily. We keep all service records on file, and have access to log book service requirements. We've got you covered!
How long will the service take?
We understand life can be busy, so if you have time constraints that we need to work around we would like to have you car at least 2 hours. However, leaving your car with us for the day gives us a better chance to resolve any additional concerns on the same day. Please let us know when making your appointment if you need your car for school pick ups, to get to medical appointments etc. to avoid unnecessary delays.
How much will my service cost?
Enquire either online or by phone for service estimate. Please have your vehicle's registration number ready to ensure an accurate quote.
How can I pay for my Service?
Cash, Cheque, Eftpos, Direct transfer
When are you Open?
Monday to Friday only - 8:00 am to 5:00 pm
What is the earliest time I can bring my car in?
8am. To drop off prior to 8am, please advise when making your appointment to discuss options available.
Can I drop off my car after hours?
Yes, to drop off after 5pm please advise when making your appointment to discuss options available.
Is there a secure key drop off box after hours?
Yes, but it is a good idea to advise when making your appointment so we can discuss options available.
Can I collect my car after hours?
Yes. Please advise staff when dropping off your car.
Can you pick up my car from home?
This option may be available for individual circumstances. Please ask when making your appointment.
Can you drop me home when I deliver my car for servicing or repair?
Yes. We have a car available from 9am to drop you within the Wangaratta township.
What happens if something is not right after my car service?
Let us know! Our priority is to keep you motoring. Woodward's Auto Repairs take great pride in our work, but if something doesn't seem quite right then just let us know. We are happy to sort out any problems you might have. Plus you have the added assurance of our REPCO Nationwide Warranty if you find yourself out of town.
Will you give me reminders when my next service is due?
Woodward's Auto Repairs send reminders via email. Make sure your details are up to date when making your appointment.
Can my car be serviced at the same time it is being repaired?
Woodward's Auto Repairs will do our best to ensure all repairs are carried out as necessary.
How do I book my car in for a service?
You can make an enquiry online, and one of our staff will call you shortly after to confirm details. Or you can call our office between 8am and 5pm.
How often should I really service my car?
6 months or 10,000kms, which ever occurs first.
I don't drive much, do I still need a service?
Yes indeed. Keep your car up to date and running efficiently by making a simple phone call.
Do you use good quality oils and parts?
We use trusted, quality parts and oils to ensure reliability.
Do you check my brakes during a service?
Yes. We carry out a safety inspection during the service appointment, which includes checking brakes and suspension.
DPF Troubles? How often should I clean my DPF?
Ideally- NEVER! Your vehicle has systems in place to do that all for you. However, if you have a warning light that wont clear, seek advise asap to avoid any major costs
What do "Squeaky Brakes" mean?
Not always a sign your brakes need replacing. The brake pads and disc rotors may just be "glazed"- meaning the surface on the pad and rotor become smooth and cause friction noise when braking. But better to be safe than sorry, call in and talk to one of our qualified mechanics if you are experiencing noisy brakes.
Why am I hearing clunks and bangs from under the car?
our vehicle is fitted with many rubber bushes that create support and comfort over rough surfaces, making for a smooth and quiet ride. Over time our harsh climate and driving conditions cause these rubber parts to deteriorate and make these annoying clunks and rattles! Call our office to make an appointment and we can get you back to a smooth ride.
